Support

How can we help? Our typical response time is under 1 business day.

Docs & Guides

Step‑by‑step help for setup and everyday workflows.

System status

Check uptime and component health in real time.

Contact support

Email us or send a message—we respond within 1 business day.

Common topics

Getting started: time tracking on web/desktop/mobile
Sending documents for e‑sign (ESIGN/UETA)
LEDES exports and IOLTA reconciliation
Client portal approvals and messaging

Support SLAs

Business hours: Mon–Fri, 9am–6pm local
Standard: 1 business day response
Priority (billing & e‑sign): same business day

Include invoice ID or document ID for fastest resolution.

Support channels

Email: support@lawmate.site
Status updates: /status
Security issues: /docs/security