Support that speaks legal ops
Time tracking, documents & e-sign, LEDES/IOLTA billing, and client portal workflows—backed by real humans who understand legal practice. Average first-response: under 1 business day.
Live humans, fast replies
Most tickets resolved within one business day. Priority queues for billing & e‑sign incidents.
Follow-the-sun coverage
Support spans North America, UK/EU, and Southern Africa time zones for global firms.
Security-grade process
Verified response playbooks for LEDES, IOLTA, and e‑sign workflows—backed by audit trails.
Self-serve knowledge
Deep guides for 360° time capture, document signing, LEDES exports, and client portal flows.
Talk to the right team immediately
Dedicated queues for support, billing, security, and product guidance. All conversations are logged to your matter timeline.
Email support
support@lawmate.site · include matter, invoice, or document IDs for fastest routing.
In-app messenger
Available on web, desktop, and mobile. Attach screenshots or logs securely.
Knowledge base
Step-by-step setup for time tracking, documents, billing, client portal, and trust accounting.
Incident updates
Real-time component health and postmortems. Subscribe for webhook or email alerts.
Playbooks for every workflow
Deep dives walk you through configuring 360° time capture, document signing, LEDES submissions, trust accounting, and client collaboration.
- Time tracking & capture
Passive desktop agent, mobile quick-add, and web timers with conflict prevention.
- Documents & e-sign
Templates, signer routing, audit trail exports, and ESIGN/UETA compliance steps.
- Billing, LEDES & IOLTA
Trust workflows, LEDES 98B/98BI/2000XML exports, payment reminders, and reconciliation.
- Client experience
Portal approvals, signature flows, secure messaging, and token-scoped sharing.
Help center preview
Articles for time tracking, documents & e-sign, LEDES/IOLTA billing, client portal, and security
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Response targets & SLAs
All times are measured during business hours (Mon–Fri). Out-of-hours emergencies escalate to on-call staff immediately.
| Priority | Typical requests | First response | Resolution target |
|---|---|---|---|
| Standard priority | Time tracking questions · Client portal usage | ≤ 1 business day | ≤ 3 business days |
| Priority queue | Billing & LEDES issues · Document signing blockers | Same business day | ≤ 1 business day |
| Security incidents | Authentication issues · Suspected account compromise | < 4 hours | Coordinated until closure |
Need an immediate escalation?
For production-impacting issues, include "Priority" in the subject line or use the in-app priority toggle. Security incidents should be sent to support@lawmate.site and will page our on-call team.